Legal Framework
Terms of Service
This document governs the use of Pixexo's web design services and website. By engaging with our work or accessing our content, you agree to these structured terms.
Key Takeaway
Our terms are designed for clarity and mutual respect. We focus on deliverables, timelines, and ownership rights, avoiding vague promises. If a specific constraint arises (like a budget cap or a tight deadline), we document it explicitly before starting.
The Engagement Matrix
How we structure projects, payments, and expectations before a single pixel is drawn.
Scope & Deliverables
Every project begins with a fixed-scope proposal. We list every deliverable (e.g., "Homepage wireframe," "3 CSS component libraries"). If the scope changes, we pause to issue a change order.
Change orders require written approval.Payment Structure
We invoice 50% upfront to reserve studio capacity. The remaining 50% is due upon project completion, prior to final asset handoff. No deposits are refundable for work already initiated.
Net 15 terms for balance invoices.Revisions & Feedback
Our process includes two rounds of revisions for each major deliverable. Feedback must be consolidated into a single document to prevent scope drift. Beyond the defined rounds, additional work is billed hourly.
"Final" means no further changes.Intellectual Property
Upon final payment, Pixexo transfers full ownership of final design files and code to the client. We retain the right to showcase work in our portfolio, unless an NDA explicitly restricts this. We do not grant resale rights.
Portfolio rights are non-negotiable.
A Mini-Scenario: The Timeline Crunch
A startup CEO emails us on a Tuesday. They need a new marketing site live in 5 weeks for a product launch. Their initial request is broad: "make it modern and fast."
We respond with a mandatory scoping call. Together, we define the "modern" visual identity using their existing logo and a simple color palette. We agree on "fast" as a load time under 2 seconds, using a static site generator to meet the deadline. This gets documented in the proposal. If they later request a custom CMS, we note that it would push the timeline beyond the 5-week constraint. The signed proposal becomes our shared source of truth.
"The terms saved us from feature creep. We knew exactly what we were getting and when."
— CTO, FinTech Startup
Questions You Should Ask Us
A due diligence checklist for stakeholders evaluating a design partnership. Our answers are in the terms.
1. What happens if the project timeline slips?
Our timeline is based on client feedback speed. If we deliver on time but feedback is delayed, the final date shifts. We document the cause (client delay, scope change, etc.) in a shared log.
2. Who owns the code after payment?
You do. Upon final payment, we transfer full ownership of the codebase and design assets. We provide a clean export (e.g., GitHub repo, Figma file link).
3. Can we pause or halt the project mid-way?
Yes, for up to 90 days. We bill for work completed to date. If paused beyond 90 days, we may need to reassess the timeline and quote due to team availability.
4. Are third-party licenses included in your fee?
No. Fees cover our time and labor. Client is responsible for any recurring software licenses (e.g., CMS subscriptions, hosting fees) required to run the final site.
5. What is the process for a post-launch bug?
We offer a 30-day warranty period from launch for defects in our work. After that, we bill for fixes hourly at our standard rate. This is distinct from 'requests for changes.'"
6. Do you guarantee specific search rankings?
No. We implement SEO best practices (Core Web Vitals, semantic structure), but search rankings are influenced by factors beyond our control (content, competition, algorithm updates).
Evidence: Contract Clauses & Pitfalls
An annotated look at common points of friction and how we address them in our agreements.
"A new homepage design."
We list: 1x desktop wireframe (Figma), 1x mobile wireframe, 1x production-ready HTML/CSS template, 3x asset export (SVG, PNG, WebP).
"Must work on Internet Explorer 11."
We document this explicitly and note the cost/time implications (increased testing, polyfills, limited CSS features). Some modern effects may be sacrificed.
"You will handle hosting."
Our role is design/development. We can recommend partners or provide setup scripts, but ongoing server costs and uptime are your responsibility unless a separate retainer is signed.
Ready to Align?
Our terms are designed to create a predictable, professional partnership. The next step is a consultation to map your specific requirements against our framework.